Shipping policy
We aim to dispatch all orders within 1–3 business days. Delivery times vary depending on your location and the product:
- United Kingdom: 7–14 business days
- Europe: 10–20 business days
- Rest of World: 14–30 business days
Please note that as we work with international suppliers, some orders may arrive in separate parcels. Tracking information will be emailed to you once your order has been dispatched.
Returns & Refunds Policy
We want you to be completely happy with your purchase. If you're not satisfied, here's what to do:
- Returns window: 30 days from the date of delivery
- Condition: Items must be unused, in original packaging, and in the same condition as received
- How to return: Email us at [your contact email] with your order number and reason for return. We'll provide return instructions within 2 business days.
- Refunds: Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
We do not cover return postage costs unless the item is faulty or we made an error with your order.